"about our services"

1. The Financial Services Authority (FSA)             

The FSA is the independent watchdog that regulates financial services. It requires us to give you this document. Please use this information to decide if our services are right for you.
 2. Whose products do we offer?

We only offer products from a single insurer Hitachi Capital (UK) PLC for Mortgage Payment Protection insurance (Accident, sickness and redundancy cover).
 3. Which service will we provide you with?

You will not receive advice or a recommendation from us for Payment Protection insurance (Accident, sickness and redundancy cover).

Through this website we will ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.
 4. What will you have to pay us for our services?

No fee for advising and arranging Payment Protection insurance (Accident, sickness and redundancy cover).

Youwill receive a quotation which will tell you about any fees relating to this particular insurance policy.
 5. Who regulates us?

Regency Partnership, 47 Wallingford Road, Goring- On Thames, Reading, Berkshire, RG8 0HL
is authorised and regulated by the Financial Services Authority.
Regency Partnership FSA Register number is 301015.

Our permitted business is:

   - Regulated activity – Advising on, Arranging and assisting in the      administration of non-investment insurance contracts.
     
 You can check this on the FSA’s Register by visiting the FSA’s  website www.fsa.gov.uk/register or by contacting the FSA on 0845  606 1234.
 6. What to do if you have a complaint

If you wish to register a complaint, please contact us:

In writing: Write to Regency Partnership, 47 Wallingford Road, Goring-on-Thames, Reading, Berkshire, RG8 0HL.

By phone: Telephone 0845 8900641.
 
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
 7. Are we covered by the Financial Services Compensation  Scheme (FSCS)?

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit.

Further information about compensation scheme arrangements is available from the FSCS.